Special Exceptions Items：
Returns and exchanges will not be provided on the Special Exceptions items unless the product fail to meet a consumer guarantee.
Change of Mind Returns：
If you have changed your mind, we may offer you an exchange or refund provided that the exchange or refund
- is made within 30 days of purchase (for purchases in November and December, you can exchange or refund until 31 January of the following year); and
- you are able to provide satisfactory proof of purchase; and
- the merchandise is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered.
Our team members will assess the item to determine whether a refund or exchange will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns.
Please choose carefully when purchasing merchandise designated as a clearance item (either marked as clearance or reduced to clear) as change of mind returns will not be accepted.
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.